"The remote access software firm has released a series of AI-powered tools in the past year, including TeamViewer Intelligence , which summarizes support tickets for IT staff and generates automatic fixes for common issues. Elsewhere, TeamViewer DEX monitors enterprise devices in real time to identify and fix IT issues before they have a negative impact. This tool is also capable of searching historical enterprise data to investigate IT issues, such as connecting the dots between software crashes and a recent update roll-out,"
"To expand the usefulness of its solution, the company has turned to partners such as Salesforce. As part of the sharpened focus, TeamViewer DEX and TeamViewer Intelligence will integrate directly with Salesforce's AI agent platform Agentforce, in order to streamline IT resolution workflows. Oliver Steil, CEO at TeamViewer, spoke to ITPro about how this offering reduces the age-old burden of support tickets on IT staff."
TeamViewer is pursuing proactive IT management by deploying AI-driven tools that resolve common problems automatically. TeamViewer Intelligence summarizes support tickets and generates automatic fixes to reduce manual workload. TeamViewer DEX monitors enterprise devices in real time, identifies and fixes issues before they impact users, and searches historical data to connect crashes with updates or reveal wider problems. The company is integrating DEX and Intelligence with Salesforce's Agentforce to streamline resolution workflows and deploy proactive capabilities to registered devices. TeamViewer acquired 1E for $720 million to strengthen digital employee experience and workflow automation.
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