"We strive to be a transparent and dependable provider, and our Service Promise aligns with that standard. Now, when residents choose our service, they're not just getting high-speed, future-ready internet,"
"Our team is so confident that customers will love their experience that if we fall short and can't make it right, we'll credit them double their money back no matter what."
Ripple Fiber's enhanced Service Promise commits to addressing service-related issues within 30 days of installation and to crediting up to two months' service fees if expectations remain unmet after remediation attempts. Installation fees will be refunded when applicable. The promise includes low-latency fiber internet, 24/7 customer support, whole-home Wi‑Fi routers, high uptime during peak periods and inclement weather, transparent pricing and accurate billing, and white-glove installation for seamless setup. Competing broadband and mobile providers are introducing similar guarantees, including same-day technician visits, outage notifications, whole-dollar pricing, and money-back or credit-based remedies.
Read at Telecompetitor
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