"AI Agent Sprawl is a new pain point for small business teams. Just 6 months ago, a few small business owners used AI tools. Today, there are many small business AI tools (over a dozen) that small business owners are attempting to manage. The U.S. The Chamber of Commerce recently released a study finding that 58% of all small businesses are using some form of AI. That number represents more than a doubling of the percentage of small businesses that were using AI in 2023."
"Probably your first step was using ChatGPT to create content. Then you brought Jasper, as someone told you that it was more suitable for marketing. After that, you used Tidio for customer support, while your team utilizes Claude, your VA uses Gemini, and your calendar application also has an AI. In addition, your CRM recently introduced some new AI-based features."
Rapid adoption of AI tools among small businesses reached 58%, more than double 2023 levels. Proliferation of specialized AI solutions has produced AI Agent Sprawl, defined as having twelve or more remote-control options for the same system. Small teams often deploy different AI services for content, marketing, customer support, virtual assistants, calendar management, CRM features, and email writing assistance. Those tools frequently operate independently without shared context or integration. The result is a fragmented automation stack with duplicated capabilities, unclear ownership, increased subscription and management costs, and reduced net value relative to the operational overhead.
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