Alan Trefler, CEO of Pegasystems, notes that CIOs are overwhelmed by the buzzwords and hype surrounding artificial intelligence, struggling to find practical solutions. Companies experiment with large language models to improve productivity, but they remain cautious about deploying AI in critical applications due to unpredictability. Trefler criticizes big tech firms for promoting AI without addressing its inherent risks, emphasizing that business operations require reliability and fairness, which current AI models may not deliver.
CIOs are struggling to understand all of the buzzwords, hype and confusion that exists; I hear that constantly.
Companies are wary of letting AI loose on critical business applications, because it's just too unpredictable and prone to hallucinations.
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