"We are living in exciting times for sure. The pace of change coming from the rapid adoption of generative artificial intelligence (AI) is creating both excitement and anxiety in the workplace. As a consequence, many staffers are shaking in their proverbial boots. Some fear they can't keep up with the technology. Some fear they will be replaced. But it doesn't have to be that way."
"Keep your people in the center of all AI discussions. Rather than celebrating all of the terrific things generative AI can do, focus on all of the exciting new things the technology can assist staffers in delivering. In other words, shift the focus from "either/or" to "we and more." This lessens the fear of failure and encourages curiosity and promotes the idea that AI is a collaborator and not a competitor. The key result: Your people will come up with ever-more-creative ways to leverage AI."
The rapid adoption of generative AI is producing excitement and anxiety among employees, including fears of being unable to keep up or being replaced. Leaders can ease these concerns by centering people in AI initiatives and framing AI as a collaborator that enables "we and more" rather than an "either/or" replacement. Emphasizing that humans provide genuine emotions, empathy, and moral concern highlights the irreplaceable human role. Presenting AI as a tool that amplifies employees' capacity to think and better serve customers encourages creative use. Practical demonstrations and development of AI oversight and data literacy help staff apply tools effectively in their jobs.
Read at Psychology Today
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