Public servants face a significant challenge: managing critical community functions while dealing with outdated technologies. The rise of AI has transformed private industries, but public agencies lack tailored AI tools for their specific needs. Trusting mass-market AI is risky due to the high stakes involved. AI tools must use contextual metadata from their operations to be effective. Without this contextual understanding, AI cannot support public servants effectively, as accurate information is vital for addressing societal challenges such as homelessness and economic development.
Public servants today face a dual challenge of operating essential services with outdated technology while lacking AI tools specifically designed for government work.
AI for government employees must be built upon core data assets and metadata to be truly effective and contextually relevant.
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