"ServiceNow CEO Bill McDermott does not see artificial intelligence as a threat to business software, but rather as an opportunity to increase the value of enterprise platforms. According to him, the future lies not in autonomous AI systems that render traditional software obsolete, but in close collaboration between AI models, hyperscalers, and integrated business solutions. In an interview with CNBC, McDermott explained that ServiceNow has aligned its strategy with collaboration with the three largest hyperscalers."
"McDermott emphasized that while providers of large language models deliver powerful technology, they are not a substitute for platforms that bring together business logic, workflows, and governance. While some analysts fear that generative AI will eventually render enterprise software obsolete, McDermott argues that the opposite is true. In his view, only integrated platforms can bridge the gap between generative models and the complex reality of business environments."
"McDermott also sees a structural problem with the current generation of AI applications. According to him, many AI agents are used in separate silos, which prevents them from effectively responding to processes that transcend departments. He advocates an approach in which AI acts as a connecting technology, integrated within the existing IT architecture. In addition to his vision on AI, McDermott explained that ServiceNow is implementing a five-for-one stock split to give private investors easier access to the stock."
ServiceNow positions artificial intelligence as an opportunity to increase the value of enterprise platforms rather than a threat. The company aligned its strategy with the three largest hyperscalers to simplify deploying AI models within existing processes while handling connections, security, and compliance. Large language models provide powerful capabilities but do not replace platforms that unify business logic, workflows, and governance. Integrated platforms are necessary to bridge generative AI and complex business realities, especially for outdated IT or highly regulated organizations. Current AI agents often operate in silos, and AI should act as a connecting technology within existing IT architecture.
Read at Techzine Global
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