Omada Health, a chronic care startup that recently went public, is taking a different stance compared to its competitors in the healthcare AI landscape. While companies like Hinge Health are rapidly adopting AI to automate care delivery for efficiency gains, Omada Health's CEO, Sean Duffy, has voiced concerns about over-reliance on AI, emphasizing that an empathetic human component remains crucial. Omada has just introduced its first consumer-facing AI technology aimed at nutrition support, but its core approach will continue to integrate human care alongside technological advancements.
"I've yet to find someone who feels accountable to Chat GPT. I always quip that there's a reason that artificial intelligence is a buzzword and artificial empathy is not. You can expect us to always have a proactive people component."
"The long-term vision is to continue to peel away aspects of in-person care and deliver the care itself via technology," he told BI.
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