"Documents obtained show that while Ticketmaster eliminated the order processing fee, the company raised the cost of different fees at various venues to ensure it didn't lose money. This adjustment was communicated in an email to the Findlay Toyota Center, indicating a strategy to offset revenue loss by increasing service fees instead."
"Nearly all contracts from 26 publicly owned venues describe an order processing fee that is no longer permitted. At least eight venues amended their contracts to raise other fees following the all-in pricing rules, raising concerns about compliance with Federal Trade Commission regulations."
"Former regulators expressed that rolling an illegal fee into another charge could violate the Federal Trade Commission's rule against misrepresenting fees. Experts noted that simply eliminating the processing fee may not be sufficient to comply with regulations, as Ticketmaster may still be charging similar fees under different names."
Ticketmaster ceased charging order processing fees due to new regulations but compensated by increasing other fees at various venues. Documents reveal that while the order processing fee was removed, service fees were raised to offset revenue losses. Contracts from multiple venues indicate similar adjustments, raising concerns about compliance with Federal Trade Commission rules. Experts suggest that simply removing the processing fee may not fulfill regulatory requirements, as the company may still be charging similar fees under different names.
Read at www.theguardian.com
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