""They just want to be able to know," says Utah Department of Commerce executive director Margaret Woolley Busse, who is implementing new state laws requiring state-regulated businesses to disclose when they use AI with their customers."
""If that person wants to know if it's human or not, they can ask. And the chatbot has to say.""
""I think AI in general and police AI in specific really thrives in the shadows, and is most successful when people don't know that it's being used," says Matthew Guariglia, a senior policy analyst for the Electronic Frontier Foundation, which supported the new law."
""You can think of an electrician that wants to use AI to help communicate with his or her customers ... to answer queries about when they're available," Castro says. If companies have to disclose the use of AI, he says, "maybe that turns off the customers and they don't really want to use"
Utah and California have enacted laws requiring entities to disclose when they use AI. State-regulated businesses in Utah must inform customers when AI is used and allow customers to ask whether an interaction is human or a chatbot. California expanded chatbot disclosure rules to require police departments to specify when AI products assist with incident reports. San Francisco requires city departments to publicly report how and when they use AI. Concerns exist that a patchwork of state regulations could harm startups. Transparency can strengthen markets and democracy but may also deter customers and slow innovation.
Read at www.npr.org
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