""Awareness campaigns are important, but they only go so far," said Jessica Fraser of Timmins, Ont., who lost $10,000 in a TD bank scam in June. TD Bank, which is listed as a "champion" on the coalition's campaign website, refused her request for a refund. "They're supposed to be the gatekeepers of my money and I trusted them to safeguard me," she said. "Instead, I'm left carrying the burden.""
"Cybersecurity expert Claudiu Popa says he's skeptical the Anti-Scam Coalition will bring change, as he has yet to see a concrete plan of action. He also argues that an anti-scam campaign involving the big banks can't ignore the refund problem. "I think there's a missing component to this," he said. "That missing component, that elephant in the room is what's actually being done for consumers.""
Big banks, police, major telecommunications companies and the federal government formed an Anti-Scam Coalition to protect Canadians from financial scams. The coalition's initial plan is an educational campaign scheduled to launch next month offering people tools and tactics to protect themselves. Several victims of bank-related phone scams report losing thousands of dollars and being denied refunds, leaving them without compensation. Cybersecurity experts express skepticism about the coalition's impact and say a concrete plan for consumer refunds is missing. Coalition leadership says the effort aims to co-ordinate prevention before scammers steal Canadians' cash.
Read at www.cbc.ca
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