United Airlines experienced an internal tech outage on August 6, leading to a ground stop at major US airports and delaying hundreds of flights. Recent years have seen multiple US airlines facing IT system failures, including American, Delta, Southwest, United, and Alaska Airlines. A notable disruption occurred in 2024 due to a CrowdStrike issue, resulting in thousands of canceled flights. The increasing complexity of airline operations contributes to a rise in these outages, affecting essential systems like crew management software, which is crucial for flight operations.
Airline technology disruptions can leave passengers stranded on planes or hunkered down in terminals for hours as airline operations come to a screeching halt.
As airline operations and pricing get increasingly complex, airline IT failures happen with increasing frequency and to a greater technical extent.
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