A San Jose woman, known as Kay, received countless unexpected packages from a Chinese seller due to a mislabeling of her address. This situation illustrates potential flaws in Amazon’s verification policies for international sellers. Former Amazon employees revealed frustrations regarding the lack of oversight and the tendency to apply blanket policies without proper follow-ups. They noted that international sellers often take advantage of U.S. address listings, creating risks for consumers. This incident raises important questions about consumer protection and marketplace regulations.
Unbeknownst to her, a Chinese online seller advertising car seat covers listed Kay's home address on the return label, which left her bombarded with these deliveries for more than a year.
Sources with extensive knowledge of Amazon's marketplace policies say international sellers are incentivized to list U.S. addresses because the tech giant has fewer verification requirements for in-country sellers as compared to overseas sellers.
Whoever it is in China that built this brand, likely partnered with someone in the U.S. or paid them to open an account and then change the address after the fact.
Former Amazon employees express concerns about how the company applies blanket policies without sufficient follow-up or oversight on international seller practices.
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