""In reality, most are never restocked because brands don't have the infrastructure to process them in a cost-effective way," Emily Hosie, founder and CEO of open-box marketplace REBEL, told Axios. That contributes to an estimated 8.4 billion pounds of returned goods ending up in landfills each year, Hosie said."
""The number one reason for returns is that you got the wrong size," Bobby Ghoshal, CEO of AI shopping platform Dupe.com, told Axios. "People are really particular about how their items fit.""
"By the numbers: 20 to 25% of retail sales are expected to be returned in 2025 - representing roughly $1 trillion worth of merchandise, according to data from returns platform Seel, which factors in last holiday season's return surge."
Post-Christmas returns jump 25–35% beginning Dec. 26, creating a weeks-long surge nicknamed "Returnuary" that extends into January and strains return counters and shipping networks. Clothing and shoes, accessories, and electronics are the most frequently returned gifts due to size, fit, style mismatches, duplicates or defects. Seel projects 20–25% of retail sales will be returned in 2025, roughly $1 trillion in merchandise, with holiday returns spiking about 16% in November and December. Average returned items cost $100–$200. Many returns never get restocked, contributing to an estimated 8.4 billion pounds of returned goods sent to landfills annually.
Read at Axios
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