"Passengers often watch as their Uber driver makes another stop before picking them up, highlighting frustrations with the forward-dispatch system."
"A study claims that forward-dispatch trips provide worse service at higher prices for Uber riders, contrary to Uber's assertions of improved efficiency."
A recent study by Len Sherman reveals that Uber's forward-dispatch rides often result in longer wait times and higher fares for passengers. Originally designed to help drivers secure new jobs efficiently, Sherman argues that this practice impacts rider satisfaction negatively. Uber disputes these claims, maintaining that forward dispatch is intended to enhance convenience and reliability. The analysis was based on data from two high-performing drivers who predominantly utilized forward-dispatch trips, demonstrating that riders experienced up to a 60% increase in wait times.
Read at Business Insider
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