"A few days ago, we identified irregularities in the handling of DCS data records by one of our service providers. This provider supports us with customer service and is authorized to access customer data for this purpose. We immediately launched comprehensive investigations. In the course of these investigations, it became apparent that in isolated cases customer data was accessed by the service provider without a valid reason."
"DCS set up a dedicated page for the security snafu on September 19. It stated that complete payment information would not be affected, as this is neither stored nor processed on the affected databases. It added: "At this point in time, it cannot be ruled out that data of other customers has been viewed without authorization. The investigation will take some time. For data protection reasons and out of an abundance of caution, customers have nevertheless been notified accordingly.""
Digital Charging Solutions identified irregularities in the handling of customer data by an authorized customer service provider and launched comprehensive investigations. Investigations revealed isolated cases in which customer data was accessed without a valid reason. DCS is working with the provider's management, has implemented additional security measures, and has notified law enforcement and data protection authorities. DCS notified affected customers, including Kia UK and BMW e-charging users, and published a dedicated page on September 19. DCS stated that complete payment information is not stored on the affected databases, but said that other customer data may have been viewed and that the investigation will take time.
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