The case initiated by ComReg in the High Court aims to ensure that Sky provides customers with clear notifications when fixed contracts are set for automatic renewal, requiring at least a month's notice. This action follows allegations that Sky is not complying with the EU's electronic communications regulations, specifically regarding timely notifications and guidance on tariff options. Sky disputes this interpretation and intends to defend itself, marking another chapter in its regulatory challenges with ComReg, which previously resulted in a fine for similar issues.
Sky takes its regulatory obligations very seriously and complies with all relevant laws in each of the markets in which it operates.
ComReg confirmed it has issued proceedings in relation to the alleged contravention by Sky Ireland of Regulation 89.6 of the EU's electronic communications code.
ComReg is seeking a restraining order requiring Sky to inform customers of contract renewals at least one month in advance.
Regulator seeks orders for Sky to provide best tariff advice to consumers before contract renewals and annually thereafter.
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