"One person accused their instructor of using a racial slur and making sexualised comments. A copy of their complaint claimed the teacher had said: 'Watch that hand or I'll have a case against you,' implying that I had nearly touched him inappropriately, which I absolutely had not. Another learner wrote of receiving threatening text messages from an instructor who said they were going to report them for driving without insurance."
"Of the 161 total complaints, 46 were about conduct or behaviour while 25 related to payment of money or fees. There were 21 complaints about the overall quality of training and another 21 about routes or lessons. A further 31 learners complained their lessons were not uploaded correctly to an online portal for driver testing, according to RSA records released under FOI."
The RSA was contacted by more than 160 learner drivers last year about the quality of driving lessons and instruction. Complaints included allegations of racial slurs, sexualised comments, and threats from instructors. Specific reports described an instructor saying 'Watch that hand or I'll have a case against you,' threatening texts about driving without insurance, and discussions of clients' private body parts. Other complaints cited instructors parking on footpaths, obstructing pedestrians, inducing mistakes by directing dangerous maneuvers, leaving learners stranded in the rain, and failure to upload lesson records to the online testing portal. Complaint categories included conduct, fees, training quality, routes, and administrative errors.
Read at Irish Independent
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