Self-identified employees claim brownies are pre-baked, shipped to stores frozen, and thawed before being sold. Allegations say restaurants do not enforce a specific time limit for how long brownies remain on shelves. Some workers compare this to fries, which are reportedly replaced with a fresh batch after as little as five minutes. Other claims state brownies may be thawed early, making them several hours old by dinnertime, with some stores allegedly selling brownies up to three or four days old. Customer reviews describe brownies as acceptable but not special, and some report dry, crumbly, stale, or strange flavors.
"Self-proclaimed Chick-fil-A employees across the web state that its brownies are pre-baked, shipped to stores frozen, then thawed for sale. While freshly-baked brownies would obviously be better, this practice isn't super off-putting in and of itself. After all, Chick-fil-A's delicious chicken is also frozen before being fried. The bigger issue is that the restaurant allegedly puts no time limit on how long the brownies sit out."
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