"We know this is unacceptable and we are very sorry to patients who have been cared for in this way."
"It's something I saw there during my time as a nurse. However, senior management across East Kent Hospitals must do more to step up and improve standards across all levels of care."
"This type of patient experience will never end unless there is serious investment in east Kent instead of sticking plaster-type cures."
William Harvey Hospital in Ashford screened off its cafe to create space for treating emergency patients after significant demand strained A&E capacity. A small number of patients were looked after in the cafe until emergency patients could be diverted to other hospitals in Kent. Trust chief executive Tracey Fletcher apologised, described the situation as unacceptable and said the use of the cafe will not be allowed to happen again. Local MP Sojan Joseph and campaigners called for stronger management and serious investment in east Kent, warning that acute care could eventually collapse without intervention. The trust ranks 101 of 134 in recent performance tables.
Read at www.bbc.com
Unable to calculate read time
Collection
[
|
...
]