"When the central office works, schools get the resources and support they need. When it does not, the friction and challenges can ripple directly into classrooms. Supporting that system requires thousands of central office staff whose work rarely makes headlines but directly shapes how schools function, from budgets to policies to resource allocation."
"Coming out of the pandemic, there was a lot of uncertainty. I would say the biggest challenge was feeling seen. A lot of focus is rightfully on supporting school-based staff, but the people behind the scenes - the ones making sure schools run smoothly - also need support and recognition for their contributions."
"Through a partnership with the digital coaching and workforce development company BetterUp, central office staff are developing skills such as agency, agility and clarity - capabilities district leaders see as essential to sustaining and stabilizing the nation's largest school system."
New York City Public Schools, serving nearly 1 million students across 1,800+ schools, implemented executive coaching for central office staff through a partnership with BetterUp. Central office employees, whose work rarely receives public attention, play a critical role in supporting schools through budget management, policy development, and resource allocation. Following pandemic-related disruptions and shifting priorities, district leaders recognized that central staff faced significant uncertainty and felt unseen despite their essential contributions. The coaching program, combining human and AI-powered options, focuses on developing capabilities such as agency, agility, and clarity. This investment acknowledges that supporting central office staff directly strengthens the foundation needed to sustain and stabilize the nation's largest school system.
#executive-coaching #central-office-support #organizational-development #post-pandemic-recovery #workforce-development
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