"It confirmed the incident on Wednesday, saying customer contact details and "some information about previous journeys" was accessed at a third-party supplier. London North Eastern Railway (LNER) did not name the third party responsible for the intrusion, but assured that whichever company it was, it does not store details such as bank accounts, payment cards, or passwords. "We will provide further updates as more information becomes available," it said in its most recent statement."
"A factsheet supplied to customers confirms that the attack has not impacted its ticketing or rail services, which focus on long-distance inter-city services with the main hubs being in Edinburgh, Leeds, London, Newcastle, and York. However, customers are advised to be wary of potential phishing attempts. "Please be cautious of unsolicited communications, especially those asking for personal information. If in doubt, do not respond.""
London North Eastern Railway confirmed that customer contact details and some information about previous journeys were accessed through a third-party supplier. The supplier was not named and LNER stated that bank account numbers, payment card details and passwords are not stored by the implicated company. Ticketing and rail services were not affected, with services remaining focused on long-distance inter-city routes linking Edinburgh, Leeds, London, Newcastle and York. Customers were warned to watch for phishing and unsolicited requests for personal information. LNER said customers do not need to contact banks, and recommended maintaining secure, regularly changed passwords. The cause and perpetrator remain unconfirmed.
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