Marks & Spencer faced criticism after a customer complained about a trans employee who offered help in a lingerie section. The mother alleged her daughter was upset by the interaction. M&S confirmed the employee works throughout the clothing department and does not specialize in bra fittings. In response to the complaint, M&S apologized, expressing regret for the distress caused and promising that a female colleague would assist the next time the teenager visits. This apology has led to backlash from those supporting the employee.
Marks & Spencer issued an apology after a customer complained about a trans employee offering assistance. The mother claimed her daughter felt 'freaked out' by the encounter.
The complaint from the mother emphasized her daughter's discomfort, stating, 'My daughter recoiled, so I politely declined the offer and we left immediately.'
Supporters of the employee criticized the apology, emphasizing that the employee helps across the clothing section and does not specifically conduct bra fittings.
M&S acknowledged the distress caused during the visit and expressed regret, promising that next time assistance would be provided by a female colleague.
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