Waterstones apologized for issues at the BookFest event marked by overcrowding and disorganization. Attendees reported long queues and chaos within the flagship store in Piccadilly, including one individual who experienced a panic attack. Critics noted the lack of staff presence to assist visitors, leading to discomfort and stressful conditions. Some suggested that events should be fully ticketed to manage attendance effectively. Overall, the event's disorganization negatively impacted the experience of many book lovers, particularly those with disabilities.
Videos posted online showed large crowds throughout the shop in Piccadilly, with long queues winding up the stairs and out onto the street.
Kellie Greenhalgh described the event as 'extremely busy' and noted the absence of staff to give directions or assistance.
Attendees expressed frustration as overcrowding made it difficult to enjoy the event, with one stating they 'did not feel well from the heat and stress'.
Kellie Greenhalgh Hanna suggested that such events should be fully ticketed to prevent overcrowding and ensure safety.
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