C2c, a train operator serving Essex and London, has warned passengers to avoid contactless payments after discovering a technical fault that has led to some customers being overcharged by up to £3 per journey. This issue primarily affects trips outside the Oyster zone that begin or conclude at Fenchurch Street or Liverpool Street in London. The company is currently collaborating with Transport for London to address the issue and has requested passengers to use paper or e-tickets and keep records of their journeys for future refunds.
C2c advised passengers to refrain from using contactless payments due to a technical issue resulting in overcharges of up to £3 per journey. Customers should use paper or e-tickets instead.
The rail operator stated that the problem, affecting journeys in Essex outside the Oyster zone, has prompted apologies and a commitment to resolving the issue in conjunction with Transport for London.
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