The opening of the new Thames crossing has created a toll system that many, including Baroness O'Neill of Bexley, find inequitable. While some businesses in Greenwich, Newham, and Tower Hamlets benefit from a discount, Bexley businesses are excluded. O'Neill argues this unfairly burdens Bexley residents, who rely on the tunnels to access customers across the Thames. Although Transport for London (TfL) offers a discount for low-income residents, the tolls exacerbate financial disadvantages for commuters. O'Neill demands a review of the current toll structure and bus routes, calling for equitable access for Bexley residents.
Baroness O'Neill criticized the toll discount system saying it unfairly excludes Bexley businesses from discounts, leaving them reliant on costly river crossings to serve customers.
Despite TfL saying that low-income Bexley residents qualify for a toll discount, Baroness O'Neill argues the toll system disproportionately affects those commuting north for work.
TfL's claim that the Silvertown tunnel has eased congestion is contested, with opponents suggesting tolling Blackwall would have sufficed without needing an additional crossing.
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