The CQC report on Cedar Court Care Home revealed significant deficiencies in care practices and staff knowledge, particularly surrounding dementia-specific needs. Investigators noted a troubling culture of complacency among staff, where many lacked a fundamental understanding of conditions like Parkinson's and hypoglycaemia. The environment was described as unclean and not suitable for dementia care, with insufficient staffing levels to meet residents' individual needs. Alarmingly, safety protocols were overlooked, resulting in patients being exposed to risks, including multiple falls and inadequate responses to resident distress.
Investigators described a poor culture at Cedar Court with a level of complacency and a lack of empathy shown towards people and their care.
The care home was not clean, properly maintained and did not present a dementia friendly environment.
Despite being previously assessed as being at high risk of falls, a patient was observed walking around in socks during the inspectors' visit.
Staff had insufficient knowledge of patients and their conditions, with some not knowing what Parkinson's or hypoglycaemia was.
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