AI notetakers used during virtual calls can create legal and operational problems for organizations. Confidential meeting notes may be disseminated to groups without appropriate legal oversight, and inaccuracies may require correction or lead to inadvertent leaks. Automated recording can continue after the employee who initiated it has left, leaving remaining colleagues unaware they are still being recorded. The technology can also allow some employees to avoid participation while the AI captures meeting content. From a communications standpoint, these issues can become a liability. Legal concerns include limited employee control over AI notetakers, difficulties in educating employees, and the need to avoid traps for those who are unaware of how the tools behave.
""The amount of times I have seen clients lose privilege because an AI notetaker disseminates notes from a confidential meeting to a group of people without a lawyer in copy," she said at Fortune's Workplace Innovation Summit on Tuesday in Atlanta. "Or the notetaker perhaps is inaccurate and has some issues that need to be scrubbed or something gets leaked inadvertently.""
""One of the biggest issues is just trying to figure out how do we control that? How do we educate employees about it? And how do we make sure we're not falling into a trap of the unwary?""
""An automated notetaker may stay on a call longer than the employee who deployed it, an awkward scenario if the remaining colleagues don't realize they're still being recorded. The tech is also allowing some younger workers to skate by as their AI notetaker attends meetings while they kick back. But from a comms perspective, Patrick said the technology may become more of a liability.""
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