Air France and KLM confirmed a data breach due to unusual activity on an external platform used for customer service. Customer data was accessed, but no sensitive information like passwords or credit card details was compromised. Types of information stolen included customers' names, contact details, Flying Blue numbers, and service request email subject lines. Customers were advised to remain vigilant against phishing attempts and have been notified to check the authenticity of any unexpected communications. Authorities in the Netherlands and France have been notified of the breach.
The airlines detected unusual activity on an external platform used for customer service, leading to attackers accessing customer data.
Measures have also been implemented to prevent recurrence. Internal Air France and KLM systems were not affected.
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