The article discusses a case of unauthorized PayPal transaction amounting to $1,365. The victim filed multiple claims, but PayPal dismissed them as consistent with prior activity. The author critiques PayPal for not quickly addressing the fraudulent charge, especially since it involved a luxury watch shipped to an out-of-state address. Despite the company's promises to monitor transactions for fraud, their response seemed inadequate and convoluted, suggesting a frustrating experience for the victim due to a mix of AI and human customer service interactions.
PayPal should have removed the charge the moment you flagged it. The company promises to monitor every transaction 24/7 to prevent fraud, email phishing, and identity theft.
Surely, buying a luxury watch on the Tag Heuer site and having it sent to an out-of-state address would have raised some red flags.
It looks like you were stuck in an endless loop with PayPal...someone who appeared to be human acknowledged that you had a case under PayPal's Buyer & Fraud Protection guarantee.
It's hard to know where AI ended and a human agent began working on your case.
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