"Proving the value of AI is more challenging than it sounds. A CIO recently explained to me he'd proudly told his CEO that the organization's Microsoft Copilot implementation had saved the average employee 30 minutes a day. The CEO's response was curt: 'So what? How are staff using that time to produce something valuable for the company?'"
"Bernhard Seiser, VP of digital, data, and IT at AOP Health, said his organization introduced Copilot and ChatGPT a year ago, and set KPIs to measure success. 'The first one, of course, was adoption. OpenAI told us adoption is high in our organization, so it's heavily used,' he said. 'But then the usage does not really tell you a lot.'"
"'Success should be tied to the outcome and the impact of what you do to your products and interactions with customers.' Seiser emphasized the importance of linking AI usage to tangible business results."
Proving AI's value involves demonstrating real benefits, not just time savings. A CIO learned that showing how AI saves time is insufficient without linking it to productivity gains. Organizations should focus on business outcomes and set KPIs that measure success. Adoption rates are important, but they must be tied to the impact on products and customer interactions. Effective AI implementation requires collaboration across the business to ensure that the technology contributes to meaningful results.
Read at ZDNET
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