ACMA probes betting firms breaching self-exclusion rules

"They confirm that the facts of each investigation are different, but the alleged breaches across them included allowing registered individuals to open wagering accounts and to access wagering services, or marketing to registered individuals. ACMA provides insight into outcome of investigations into providers ACMA member Carolyn Lidgerwood said in a press release that these breaches undermine the protections from gambling harm that self-exclusion offers:"

""The national self-exclusion register is designed to help people who are trying to avoid gambling services and stop gambling, but self-exclusion only works if wagering providers follow the rules. "These rules have been in place for more than two years and wagering providers should be taking their responsibilities seriously." She continued to explain how people who self-exclude themselves from online and telephone gambling trust that the system can protect them from gambling harm."

ACMA investigations found Tabcorp, LightningBet, Betfocus, TempleBet, Picklebet and BetChamps failed to comply with BetStop National Self‑Exclusion Register rules. Breaches included allowing registered self‑excluded individuals to open wagering accounts, access online and telephone wagering services, and receiving marketing. Investigations identified inadequate underlying systems and processes that did not operate as intended and failed to identify and protect self‑excluded people. The national self‑exclusion register aims to help people avoid gambling and stop gambling, and effective protections require wagering providers to maintain identification, blocking and marketing controls that have been required for more than two years.

Read at ReadWrite