The 012 helpline in Catalonia will expand its hours in January 2026, providing support seven days a week. The new hours will be 8am to 10pm on weekdays and 9am to 8pm on weekends, excluding bank holidays. This change aims to improve accessibility, as many individuals find it difficult to resolve administrative issues during traditional work hours. The helpline offers assistance across various topics, including health and housing, and employs approximately 300 agents to support residents effectively. The service's accessibility was further enhanced when it became free to call last year, resulting in a significant increase in usage.
Starting January 2026, Catalonia's 012 citizen helpline will be available seven days a week, extending its support hours to help residents manage their administrative needs more conveniently.
Catalonia's government recognized the need for greater accessibility to services, leading to the decision to keep the 012 helpline open on weekends to reduce frustration and waiting times.
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