Best practices for real estate buyer-broker agreements take shape

"We've absolutely operationalized it, she told HousingWire. From the time that the settlement was announced and the practice change date was enacted, we taught over 900 classes focused on preparing our agents for the practice changes, and that was over the course of about four months. She said training continued beyond the initial rollout and was supported by layered oversight designed to monitor compliance across states. Since that time, all throughout last year, we continue to have consistent trainings in every state for our agents,"

"Then not only do we have the traditional audits that every broker must do, as far as contract review, we have a second layer oversight audit that goes back and reviews files in every state from both our teams as well as solo agents to see how we're doing to create a base level of how we're implementing the practice change."

"Dan Marello, broker of record for New York City at Compass uses a standardized national framework with region-specific oversight to implement buyer-broker agreements. He described a centralized process embedded into transaction workflows that integrates disclosures and templates into the company's technology platform. The broker of record in each region sets the (standard operating procedure), training and auditing process, Marello said. Since the buyer representation agreement (BRA) requirement is standard across the nation, many of our regions operate very similarly"

eXp operationalized the post-settlement practice changes immediately, delivering over 900 classes in about four months and continuing consistent state trainings throughout the following year. Training extended beyond initial rollout and included layered oversight to monitor compliance across states. Audits include traditional contract reviews plus a second-layer oversight audit that reviews files from teams and solo agents. Executives emphasize proactive buyer conversations about representation and compensation. Compass implements a standardized national framework with region-specific oversight, embedding disclosures and templates into its technology platform. Regional brokers of record set SOPs, training, and auditing to align implementation across regions.

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