"H&R Block's 100% Accuracy Guarantee promises to reimburse you for any tax preparation errors made by the company. It also covers any penalties and interest if H&R Block made a mistake. If H&R admits to making a mistake, this should be a slam-dunk."
"Paper trails are always a good idea, but especially when you're dealing with a government agency, and especially the IRS. So, for example, if the tax preparer had verbally told you that she'd made an error, then you would want to also get that in writing which, fortunately, you did."
"What puzzles me about your case is that H&R Block admitted that it goofed but still wouldn't help you. To me, that suggests there's a bureaucracy at H&R Block that rivals the federal government."
H&R Block's 100% Accuracy Guarantee promises reimbursement for tax preparation errors, including penalties and interest. When a preparer omits an entire page of retirement income, resulting in a $14,000 IRS deficiency, the guarantee should apply. However, the company may deny claims citing insufficient documentation provided during filing. Maintaining detailed paper trails—including emails, IRS notices, and written admissions of error—strengthens resolution efforts. Escalating complaints to H&R Block management through executive contacts increases success rates. The company's complex bureaucracy sometimes prevents honoring guarantees despite acknowledged mistakes. Contacting relevant executives and providing comprehensive documentation are essential steps for claim approval.
#tax-preparation-errors #hr-block-accuracy-guarantee #irs-deficiency-notices #consumer-complaint-resolution #documentation-requirements
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