""McDonald's removed the drink station and the ketchup from the lobby," a user shared, highlighting the stark changes in their local McDonald's experience."
""I was in one of these on a road trip. I've stopped at this McDonald's many times before, so I was shocked at how very stark and empty it was," another user noted, expressing surprise at the new ordering setup."
McDonald's is eliminating self-serve soda fountains by 2032, a move aimed at improving operational consistency across various ordering points. The decision reflects a shift in fast food operations, influenced by hygiene concerns post-Covid-19 and changing dining models. Customers will now need to request refills from staff, as the new model requires employees to prepare beverages. Some locations have already begun removing these fountains, leading to mixed reactions from customers who miss the traditional self-serve experience.
Read at Fast Company
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