"Trost says by 4:50 a.m., an email was sent to all BART service advisory subscribers and media outlets. At 5:03 a.m., BART began posting about the outage on its social media and website. At 5:11 a.m., a text message was sent to subscribers. And a minute later at 5:12 a.m., an email was sent to the media about in-person interviews."
"In an email thread Trost shared with Woodrow, the San Francisco Department of Emergency Management was first to respond to the email at 6:16 a.m., nearly an hour later, to say they amplified the message to their socials. "They responded within an hour, which in the middle of the night, early morning, for a traffic related incident," said Trost. Meanwhile, MTC responded at 6:51 a.m."
A systemwide BART outage triggered a sequence of notifications that included an early email to subscribers at 4:50 a.m., social and website posts at 5:03 a.m., a text at 5:11 a.m., and a media email at 5:12 a.m. BART emailed the Metropolitan Transportation Commission and the San Francisco Department of Emergency Management at 5:19 a.m. The San Francisco Department of Emergency Management replied at 6:16 a.m. and amplified the message to their socials. The Metropolitan Transportation Commission responded at 6:51 a.m. A two-hour Nixle alert delay occurred due to the later responses from partner agencies and reliance on email-based outreach.
Read at ABC7 San Francisco
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