"Di Jin's first Waymo ride to the San Jose Mineta Airport went well until the car drove away with his luggage. He tried to open the trunk, but nothing happened when he pushed the button, leading to the vehicle leaving without his belongings."
"Waymo's policy states it is not responsible for lost items. After the incident, the company contacted Jin, offering him the choice to pay for shipping or take two complimentary rides to retrieve his luggage, which he found unacceptable."
A Sunnyvale man experienced a malfunction with a Waymo vehicle when it failed to open the trunk for his luggage before driving off. After exiting the car, he attempted to retrieve his belongings, but the trunk did not respond. Waymo's customer service informed him that the vehicle could not return, and he was left without essentials for his trip. The company offered shipping or complimentary rides to retrieve the luggage, but both options were impractical for him. Waymo stated it is not responsible for lost items.
Read at sfist.com
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