"Citrix has warned products sold under a legacy licensing scheme will face a "loss of functionality" as the company shifts to a new framework next year. In a published 8 September, the company detailed plans to move to the new licensing scheme, which is set to come into effect in April 2026. Citrix said this shift will deliver a cloud-based framework in a bid to deliver "streamline licensing and faster support"."
"Citrix currently operates under a file-based licensing system, which means that customers receive license files specifically applied to customer-hosted servers or NetScaler consoles. Notably, this means product activations and features require a significant amount of manual management. Jose Augustin, senior director of product management at Citrix, noted this legacy setup has become an "operational slowdown for users". "Manual renewals, file management, and frequent outages tied to licensing issues have generated thousands of support cases every quarter," he wrote."
Citrix will shift from a file-based licensing system to a cloud-based License Activation Service (LAS) beginning April 2026. The current file-based approach requires customers to receive and manage license files on customer-hosted servers or NetScaler consoles, causing manual renewals and activations. Manual license management has generated thousands of support cases per quarter and created operational slowdowns. The LAS will automate entitlement updates, remove the need to download or allocate license files, and provide telemetry-driven insight. Automated processes aim to reduce risk and enable faster, more effective support. LAS will increase resiliency by removing license servers as single points of failure and improving environment stability.
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