Toronto police 911 upgrade expected to improve response times | CBC News
Briefly

Toronto Police Service is modernizing its 911 emergency system with the implementation of Next Generation 911. This upgrade will replace outdated analog technology with a digital platform designed to improve response times and streamline operations. A significant feature includes sending an automatic text to callers who disconnect before speaking to an operator, thereby reducing the need for manual callbacks and addressing a significant percentage of calls that originate from pocket dials. The overall goal is to enhance the service's reliability, efficiency, and security while providing opportunities for future technological advancements such as AI translations and multimedia communications.
Toronto police are implementing a digital upgrade for the 911 system, aiming to increase efficiency, reduce backlog, and ultimately improve emergency response times.
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