A traveler booked a 17-day National Geographic Expedition to Vietnam, Laos, and Cambodia but found that on day 11, their itinerary was changed to a lengthy travel day instead of sightseeing. Originally, a 1-hour and 10-minute nonstop flight to Luang Prabang was replaced with a longer journey involving a stopover. While National Geographic has terms allowing alterations for safety and convenience, it also has an implied obligation to respect travelers' time and maintain the integrity of the trip itinerary. The traveler felt unsatisfied with the response from National Geographic regarding this change.
National Geographic should have done what it promised in your original itinerary. Day 11 says, Begin the day with a morning cruise by sampan through the stunning landscapes of Tam Coc. Then explore the cave temples of Bich Dong pagoda and the serene 13th-century Thai Vi temple, surrounded by beautiful scenery.
The fine print, which you agreed to when you signed up for the tour, allows National Geographic to turn your nonstop flight into an all-day affair. But there's also an implied agreement that your tour operator will be respectful of your time.
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