"The 2026 ranking, developed by USA TODAY in partnership with research firm Plant-A Insights Group, evaluated 7,100 companies in depth and surveyed more than 32,000 consumers between September and October 2025. Only companies with customer interactions in the past three years were eligible, ensuring the results reflect real, recent customer experiences. Consumers rated companies across seven core service categories: friendliness, professional competence, customer service, availability, solution orientation, solution speed, and transparency and reliability."
""This recognition speaks directly to what matters most: earning the trust of our passengers," Greyhound Lines Chief Operating Officer Rodney Surber said. "Every day, team members across our operations bring their professionalism, passion, and care to ensure every passenger enjoys a safe, dependable, comfortable, and on-time journey. It's incredibly rewarding to see these efforts resonate with customers." Earlier this year, Greyhound was also named among the top ten Best Bus Services in the country in the 2025 USA TODAY 10Best Readers' Choice Awards, reflecting continued recognition for its quality and customer-focused service."
Greyhound earned a 4.5-star rating in USA TODAY's America’s Best Customer Service 2026 list in the Service Provider category for Transit and Airline Services. The ranking evaluated 7,100 companies and surveyed more than 32,000 consumers between September and October 2025, with eligibility limited to companies having customer interactions in the past three years. Consumers rated companies across seven service categories, including friendliness, professional competence, customer service, availability, solution orientation, solution speed, and transparency and reliability. Greyhound cites earning passenger trust and credits team professionalism, passion, and care for safe, dependable, comfortable, and on-time journeys. Greyhound operates within Flix North America and serves over 1,600 destinations across the U.S., Canada, and Mexico.
Read at Busline News
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