Is It Better to Book Directly With Hotels and Airlines? We Asked the Experts

"When you book directly, it's much easier to make changes or handle disruptions since you're dealing with the airline. While third-party platforms are useful for comparing options, direct bookings usually lead to faster resolution with fewer headaches when something goes wrong like delays, downgrades, rebookings, and cancellations."

"Fares are often the same across platforms. The real benefit of booking directly is the support and ease of issue correction, not cost savings. Booking direct generally means reserving flights or hotels straight through an airline's or hotel's individual website."

"Booking direct is often recommended for control and clarity because flights have more moving parts than hotels. Not only are changes and cancellations easier to manage, but airline-issued credits are easier to use as well when dealing directly with the airline."

Airlines and hotels frequently encourage direct bookings by claiming better prices and exclusive benefits, but the optimal choice depends on individual circumstances and payment methods. Direct bookings occur through airline or hotel websites, while third-party bookings happen through online travel agencies like Kayak and Expedia, credit card travel portals, and other platforms. For flights, direct booking is generally recommended because it provides easier management of changes, cancellations, and airline-issued credits, plus faster resolution during disruptions like delays or rebookings. However, fares typically remain consistent across all booking platforms. Third-party platforms excel at comparing options but lack the direct support advantages. The decision ultimately hinges on whether you prioritize cost savings, convenience, customer support, or specific payment methods like points or credit card benefits.

Read at Travel + Leisure