"All maternity services were rated "good" with staff providing "exemplary care", going "above and beyond to ensure women and their babies were well cared for", they said. In maternity services, inspectors said women were given the opportunity to speak to staff at Royal Lancaster Infirmary about their birthing experience, especially if the experience was not what they had wanted or expected."
"But some A&E waiting areas were not considered suitable and people sometimes experienced delays being seen by specialists. There were also understaffing issues in the paediatric part of A&E, inspectors found."
"People attending A&E at Furness General Hospital scored above average in the national patient survey for how staff communicated with people and how they were treated with dignity and respect."
Maternity services at Furness General, Westmorland General and Royal Lancaster Infirmary were rated good, with staff providing exemplary care and going above and beyond for women and babies. Women at Royal Lancaster Infirmary were given opportunities to discuss birthing experiences, including those that did not meet expectations. Leaders made changes to improve stroke pathways and ensure quicker access to treatment. Some A&E waiting areas were judged unsuitable, with occasional delays to specialist review and understaffing in the paediatric emergency area. Patients at Furness reported above-average scores for staff communication and dignity, and Westmorland staff supported women at risk of unequal outcomes.
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