"The classic approach to tone and voice development still holds: understand the company, understand the audience, understand the competitor landscape. Go from there."
"After a few iterations with voice drivers and clear dos and don'ts, I could get a chat interface to suck less. Then, chat interfaces started taking over, and today, there are agents everywhere."
"For a while, I've been trying to get to the bottom of this. Why does it feel outdated? Is it the sheer mass of artificially designed conversations we're now exposed to?"
Conversation design has evolved from simple interfaces like Microsoft Clippy to more complex chat systems. Initially, a human-centric approach seemed beneficial, enhancing user experience. However, as chat interfaces proliferate, there is a growing concern about their efficiency and effectiveness. The traditional methods of developing tone and voice in conversation design may no longer be adequate, prompting a reevaluation of how these interactions are structured and perceived by users.
Read at Medium
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