"Should you use AI in your work? Yes. The question is no longer if it can be helpful, but when? And how? By most practical measures, AI doesn't seem ready to take over UX work completely, but many organizations encourage their UX teams to find ways to adopt AI-based tools into their workflows in hopes of increasing high-quality and efficiently produced outputs."
"So far, handing entire UX workflows over to AI has not proved productive. Rather, some of the best in our industry have found clever ways for AI to assist in their existing work. This generally means thinking of yourself as a strategist who leverages AI to increase what you can accomplish. Your hands still direct the work, but donning a set of AI "gloves" allows you to work in ways you never could before."
AI can assist UX work but cannot yet replace human-led processes. Organizations encourage UX teams to adopt AI tools to increase output quality and efficiency while maintaining critical human oversight. Effective integration treats designers and researchers as strategists who direct AI-assisted work, using AI as tools or 'gloves' that expand capabilities. UX roles are evolving because of AI, requiring skill and mindset adjustments to remain valuable. AI-enhanced design tools are becoming more useful and should be tested hands-on. AI-generated information cannot replace real data from customers, so user research must remain grounded in real people and real contexts.
Read at Nielsen Norman Group
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