"But my wife wasn't home when the roofer came round, climbed out on the roof, and said: That's really bad. She didn't hear his wholly convincing explanation of what was wrong, and what must be done to put it right. She was not impressed by my version of those explanations. And she probably hadn't worked herself up into expecting a quote at double the price."
"Call him and say we want to meet him again, she says. On what grounds? I say. Well that's it,' says my wife. From now on you're not allowed to handle this sort of thing on your own' A second meeting proves hard to arrange; we have only just come back from holiday; the roofer is busy during most weekdays, and my wife has a string of appointments. A week slips by. Then 10 days."
A homeowner receives a reasonable quote for a new flat roof but lacks confidence because the homeowner's wife missed the initial inspection where the roofer diagnosed serious problems. The roofer's explanation convinced the homeowner but not his wife, who questions the recommendation and demands verification. An online check reveals multiple people with the same name, including a scammer and a man with a past murder conviction whose mugshot appears. The couple debates safety versus cost and requests a second meeting. Scheduling conflicts and the roofer's availability delay the follow-up, stretching the decision over ten days.
Read at www.theguardian.com
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