#administrative-efficiency

#administrative-efficiency

The world of medical practice management is changing faster than ever, driven by two simultaneous forces: escalating patient expectations and crushing administrative complexity. In my years working with healthcare organizations, I've seen these challenges evolve from nuisances into crises. Research by Bain & Company found that 65% of healthcare consumers want more convenient experiences, and 70% want more responsiveness from providers. They want instant answers to routine questions, immediate scheduling access and minimal friction.

"We have a lot of humans working in the background for these doctors and providers who help them do their non-clinical work," Arunachalam said.

We have converted America from a bottom-up to a top-down country. Rules proliferate. Expense piles up. Goals freely adopted are better than rules and enforcement.