In mid-March, Boudreau received an email from the U.S. Office of Customs and Border Protection with the subject line Big Changes: the U.S. government had unilaterally decided to bar Canadians from accessing the library's main entrance.
Mayorkas stated that in any large organization, including government, individuals have differing views on what policies should be and operational measures taken. These disagreements are voiced, decisions made, and then there's a unified march forward; it's intrinsic to organizational dynamics.