When they come off the aeroplane at the end of the day, there's tears of emotion. You hear things like, 'I'm a changed woman thank you so much, I can go and visit my grandchildren in Australia'.
British Airways reported that its flight punctuality from Heathrow has significantly improved, with over two-thirds of departures leaving on time in April 2024, thanks to AI.
British Airways is shifting its loyalty program focus from miles flown to customer spending, offering both more earning opportunities and higher hurdles for status.
Throughout today, tens of thousands of British Airways passengers have faced frustrating delays and possible cancellations due to a major IT failure affecting the company's communication systems, which reportedly began shortly after 5pm GMT.